Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Optimum Preparedness. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Optimum Preparedness or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Optimum Preparedness and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Optimum Preparedness believes that customer conduct violates applicable law or is harmful to the interests of Optimum Preparedness and its subsidiaries.

  • Privacy Policy
  • Our privacy policy is very simple. We will never give your name or any of your information to anyone for any reason. We will never sell or give your name to a marketing company. You will not be placed on any mailing lists. We don´t like telemarketers and spam and we would never do that to you. We respect your privacy. We do, upon occasion, have sales or specials on some of our most popular products. If you ask to be on the notification list we will let you know when there´s a deal to be had. We will never bombard you with emails. We don´t like to get them, so we won´t send them to you. Your personal information is secured via SSL (Secure Socket Layer) technology.

  • Shipping & Delivery
  • At this time, Optimum Preparedness ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Optimum Preparedness ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Shipping Costs

    There are some things you can do to make shipping more inexpensive. The most effective way is to choose the best shipping method for your purchase, considering cost versus shipping time. USPS Priority Mail is a fast, inexpensive option for any item weighing less than one pound. Now that the post office has the Flat Rate boxes even heavier items can go Priority if they’ll fit in a Flat Rate box. For heavy items, UPS Ground is the better choice.

    To experiment with shipping costs, you can select a shipping method and proceed to the order screen to calculate your total without any obligation to complete the order. You can then click the "back" button on your browser and try a different shipping method to see its cost. You can do this as many times as you like until you find a shipping cost and method that works best for you.

    Shipping Methods

    We ship with various methods from The United States Postal Service (USPS) and UPS. Each of these methods are described below.

    USPS PRIORITY Canada - This shipping option is for shipping to Canada only. We only offer this shipping method for shipping to Canada. The USPS estimates that it will take 6 to 10 business days for delivery.

    USPS Parcel Post - This is our slowest but often cheapest shipping method. This mail service is not guaranteed to arrive at any specific time. It can take up to 2 - 4 weeks for delivery.

    USPS Priority Mail - The Postal Service's Priority Mail option is inexpensive for lighter packages and is very fast. Priority packages usually take two to three days and deliver nationwide, including Saturday delivery. Priority Mail shipments are not guaranteed to arrive within a specific timeframe.

    UPS Ground- UPS Ground is a good shipping method for heavier packages and they have a guaranteed delivery schedule (refer to UPS map below).

    UPS 3-Day Select – This is an express shipping method that guarantees delivery within three business days (not including Saturdays or Sundays) of shipment. Depending on location, UPS ground may be just as fast.

    Delivery Schedule

    USPS Priority Mail is our bang-for-the-buck champ. You can expect your Priority package in 2-3 days (no Sunday delivery) but Priority Mail is not on a guaranteed time schedule. USPS Parcel Post can be as fast as three days and as long as two weeks and Parcel does not follow a guaranteed time schedule. 3-Day Select is guaranteed to arrive within the specified time (not including Saturdays or Sundays). UPS Ground is also guaranteed and follows a delivery schedule according to the map below (no weekend delivery).

  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Optimum Preparedness is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

  • Sales Tax
  • Optimum Preparedness charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Return Policy
  • >>If you have any questions about a product and how it works please call us at 1-360-894-5169 or e-mail us at contact@OptimumPreparedness.com. We cannot refund shipping charges on items purchased by mistake.

    >>Sometimes an item is damaged in shipping or is defective from the factory. Look over your order and make sure that everything is okay and correct. If something is not right, contact us ASAP! All defective or incorrect items must be brought to our attention within 7 days. At this point you will need to contact us for a Return Authorization Number. Orders returned without a Return Authorization Number will not be processed. Once you have obtained an authorization to return materials we must receive those items within 30 days. If the items being returned have not been received within the 30 day limit your authorization will be cancelled.

    >>Product is damaged / defective or does not work: Contact us by phone or e-mail and give us the details. We will give you instructions.

    >>I've changed my mind and I don't want it: If it is unopened and in its original condition, we are happy to take it back and refund the price of the product if returned within 30 days from the original order date. Items returned after 30 days will be refunded store credit only. No shipping costs will be refunded. [NOTE: In the event of a severe disaster or potential threat the return policy may change. If it is EVER changed it will be noted boldly thru out the site. Example: December 1999 – no backorders, no returns, no checks. Who knew if we’d even have power and banks after December 31, 1999.]

    >>I didn’t get what I wanted: If you pushed the right buttons and we sent the wrong item, contact us and we will take care of it. If you made the mistake we are still happy to trade you for the correct thing, but you are responsible for the shipping charges.

    >> Product I received does not work the way I thought it would: We offer a satisfaction guarantee on every item we sell. If you are not satisfied with an item please contact us for a Return Authorization Number. Store credit will be issued when the item is returned. You are responsible for all shipping charges.

    >>*Personal care products/accessories and electrical replacement parts that have been opened are not returnable as are items marked as "Not Returnable" on the web site.

  • Miscellaneous
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Optimum Preparedness and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Optimum Preparedness shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Optimum Preparedness with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Optimum Preparedness with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Optimum Preparedness. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.